Following a nationwide search, the Detroit Institute of Arts
has named Elliott Broom the museums new Chief Operating Officer (COO). Broom, the DIAs current Vice President of Museum Operations, takes the new position effective immediately.
Following a long career in the hospitality industry, Broom joined the DIA more than 13 years ago as Vice President of Museum Operations, leading the Security, Building Operations, Visitor Services, Environmental Services, Volunteers, Events and Food Services, and Group Reservations departments. As the division leader, Elliott played a critical role in managing the museums largest events, including many successful galas and the blockbuster exhibitions Rembrandt and the Face of Jesus, Diego Rivera and Frida Kahlo in Detroit, and Star Wars and the Power of Costume.
In this new role, Broom will be charged with a holistic understanding of the visitor experience and developing innovative and meaningful ways of improving it. In addition to the departments above, Retail Operations, Talent and Culture and Research and Evaluation will also remain a part of the Operations team.
I have long admired Elliotts innate ability to connect with our team and our visitors in positive and meaningful ways, said Salvador Salort-Pons, DIA Director. I look forward to working in partnership with him to advance our shared museum-wide goal of providing an extraordinary experience for every visitor to the DIA and creating a culture of belonging for our team and guests.
During his time at the DIA, Broom oversaw several successful projects vital to the museums operations, including the complete replacement of the hydronic building heating system, the renovation of the historic Auditorium staircase on John R Street, the redesign of Kresge Court, the replacement of the North Building and auditorium room, expansion and upgrade of the museum parking lot and the search and selection of the DIAs food service provider, Culinaire. Broom also led the DIAs Service as Art training team that created and facilitated the training of all DIA staff and volunteers on customer service best practices, and led and coordinated the museums operational adjustments for COVID-19
Before joining the DIA, Broom had extensive hotel management experience at properties such as the Hotel Palomar in Dallas, Texas, the Peninsula Chicago Hotel, Four Seasons Hotel Los Angeles at Beverly Hills and the Ritz-Carlton (now The Henry) in Dearborn. Broom has a degree in art history and administration from the University of Michigan-Dearborn and is a graduate of the University of Detroit Jesuit High School and Academy.